You're good at the service. Nobody in your company handles the online side.

So it gets outsourced — and you have no way to tell whether the work is any good.

I build the booking, the tracking, and the website that your business runs on. Properly, in your name, and I don't disappear afterward.

You can't check work you don't have anyone to check it with.

Everyone on your payroll is doing the actual service - answering the phone, running the schedule, taking care of customers. Nobody is looking at the online side, because nobody was hired to.

So it goes out to someone else. And that's where it gets expensive, because you have no way to judge what comes back.

Ads run for months with no conversion tracking, and nobody tells you. A booking system gets set up wrong and quietly loses you appointments. A website sits untouched for years until something breaks and the person who built it is long gone.

None of that is exotic. I run into it constantly. It happens because there's nobody inside the company who could have caught it.

Whatever I build is in your name.

Your Google Ads account, your analytics, your pixel, your booking system — all set up in your accounts, under your business. If you ever stop working with me, you take every bit of it with you and lose nothing.

That should be normal. It isn't. Plenty of agencies build these things in their own accounts, which means the day you leave, your history, your data and your audiences stay with them and you start again from zero.

You get the same person, every time.

I'm not an agency. You won't be sold by a senior and then handed to a junior you've never met, and you're not paying for anyone's office.

You get me. The same person who talks to you is the person doing the work, and I'm still the person you call two years later when the payment processor needs changing.

Before this I spent seven years in enterprise IT, building and integrating portal systems for a national grid operator and a bank. My job was to sit between the client and the developers and turn what the business needed into what actually got built. That's still the useful part: you tell me what your business needs to do, I work out what that means technically, and then I build it.

So when it gets technical - an old custom theme, a payment system fighting you, a platform hardly anyone works with - I go in and fix it instead of telling you it can't be done.

HRMES is a new company built on more than twenty years of hands-on technical work - enterprise systems, then websites, tracking and the client operations around them.